Refund Policy
Return Policy:
For a seamless return process, a Return Authorization is necessary before sending your order back to Midland Tools. Kindly reach out to Midland Tools customer service at [Phone Number] or [Email] to request a Return Authorization, ensuring you have your order number or account details on hand. Returns are accepted within 3 days of delivery, provided they have a valid Return Authorization. Returned items must be in pristine condition, with original packaging and no signs of wear, damage, abuse, or alteration. Failure to meet these criteria may result in denial of your return credit request. We happily refund the full purchase price of items, excluding shipping fees and a 10% restocking fee.
In cases where the issue originates from Midland Tools (e.g., incorrect item dispatched), we will arrange the return of items. However, if the issue arises from the customer (e.g., incorrect ordering), the customer is responsible for arranging the return of items.
Cancellation Policy:
Prior to canceling your order with Midland Tools, a Cancellation Authorization is required. Please contact Midland Tools customer service at [Phone Number] or [Email], ensuring you have your order number or account details ready. We accept cancellations within 1 business day after receiving the order. We gladly refund the entire purchase price of items, less a 10% restocking fee.
Refund Policy:
All refunds for cancellations and returns are issued in the original payment form (Credit/Debit Card, PayTm, PhonePe, GooglePay, BHIM, PayPal, Check, etc.). Refunds are processed within 5 business days after receiving the product, with funds typically appearing in the original payment mode within an additional 5 to 10 business days. Return requests are accepted within 3 days of delivery, while cancellation requests are accepted within 1 business day after receiving the order.
Should you have any queries regarding these policies, please don't hesitate to contact us at [Phone Number] or [Email].